We want you to feel confident shopping with AUREVAIRE.
If you're not satisfied with an eligible purchase, you may request a return according to the policy below.
30-Day Return Policy
Eligible items may be returned within 30 days of delivery.
To qualify for a return, an item must generally be:
- Unused
- Unopened where applicable
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase
How to Request a Return
Before returning any product, contact us at:
Please include:
- Order number
- Full name
- Product you wish to return
- Reason for the return
If the item arrived damaged or incorrect, please also include photographs.
Once your request has been reviewed, we will provide the appropriate return instructions.
Do not send a return before receiving authorization from us.
Non-Returnable Products
For hygiene and safety reasons, certain items may not be returnable after they have been opened or used.
Examples may include:
- Opened dietary supplements
- Consumable products
- Used personal-care products
- Hygiene-sensitive products
- Gift cards
- Final-sale items
Please contact us if you're unsure whether your purchase qualifies.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product is:
- Damaged
- Defective
- Incorrect
- Missing
contact us as soon as possible at:
Include your order number and clear photos where appropriate.
We will review the issue and provide an appropriate solution.
Return Shipping
Customers may be responsible for return shipping costs when the return is based on preference or change of mind.
If the return resulted from an error by AUREVAIRE, such as receiving an incorrect or damaged product, we will review the appropriate shipping resolution.
Refunds
Once your approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Original Shipping Costs
Original shipping charges are generally non-refundable unless:
- We made an error with your order
- Required by applicable law
Cancellations
Need to cancel your order?
Contact us as soon as possible:
If the order has not entered processing or fulfillment, we will try to accommodate your request.
Once an order has been processed or shipped, cancellation may no longer be possible.
Exchanges
Where applicable, the fastest way to exchange an item may be to return the eligible original purchase and place a new order.
Please contact us before sending anything back.
Contact Us
AUREVAIRE
3013 Beacon Ave S
Seattle, WA 98144
United States
Email: support@aurevaire.store